WE'RE HERE FOR YOU MAMA
When will I receive my order and how can I track my order?
Orders within the EU will be shipped within 3-5 working days with DHL or 1-2 days with DHL Express. Orders outside of the EU will have varied shipping times depending on the delivery destination.
You can track the delivery status, by clicking on the DHL tracking link sent to you within the shipping confirmation email.
Am I responsible for the shipping costs?
Yes, shipping costs are the responsibilty of the customer. The shipping costs vary depending on the delivery destination.
Am I responsible for duties and taxes on international orders?
Yes, if you order outside of the EU you will be responsible to pay the additional costs incurred.
My package returned back to the sender or is lost. What can I do?
In these cases, please contact us directly at firstname.lastname@example.org.
Can I change or cancel my order?
Yes, should you like to amend or cancel your order please email us directly at email@example.com.
Can I gift wrap my order?
Yes, you can simply select the Gift Wrap option of your choice at checkout.
Can I have a discreet non-branded packaging?
Yes, should you require discreet packaging without branding, simply check the box for this option at checkout.
How do pre-orders work?
Items that are pre-ordered are not currently in stock and will have a future estimated time of delivery. Once it arrives in our warehouse, we will inform you of the exact delivery date.
Returns & Exchanges
What is the return & exchange policy?
We accept returns or exchanges within 14 days. Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the tags.
Unfortunately, outside of the EU & Switzerland we do not accept returns & exchanges. Please read our return policy for more information.
Am I responsibile for the costs of my return or exchange package?
Within Germany returns & exchanges with DHL are free of charge.
Returns and exchange costs outside of Germany and countries within EU and Switzerland, are considered the customers responsibility.
How can I return or exchange my order?
Simply lodge your return or exchange request by following the link to our return portal.
Can I return individual items of my set?
Yes, simply select the items you wish to return or exchange when you lodge your return or exchange request.
What if my order has a defect item?
In this case, please contact us directly at firstname.lastname@example.org.
Which payment methods are accepted?
We accept all major credit cards (Mastercard, Visa, Maestro and American Express), Google Pay, Apple Pay, Shop Pay, Paypal, Klarna, IDEAL and Sofort Bank Transfer.
Which currencies are accepted?
Our shop provider only allows the check-out process in EUR. If EUR isn’t your local currency, your payment will be processed at the current exchange rate.
Is my payment data secure?
Yes, all transactions are secure and encrypted.
Where do I enter my discount code or gift card?
Simply enter your gift card or discount code in your shopping cart. Only one discount code can be entered at a time.
What if my payment has been refused?
If you are unable to successfully complete your payment, please contact us at email@example.com
Do I receive an invoice?
Your invoice will be sent via e-mail directly after you placed an order.
How can I create a The Mama Set account or log into my account?
Click on the my account icon at the top of our website and click on "Sign up here", enter your name, email address and set a password.
If you already have an account, you simply click on the my account icon and insert your emailaddress and enter your password.
What are the advantages of having a The Mama Set account and is my data protected?
For your own comfort, your contact and shipping details are saved and can be restored for your next purchase.
I've forgotten my password. What can I do?
You can change your password by clicking on the my account icon and click on "Did you forget your password?". You will need to enter your email address. Within a few minutes, you will receive an email with a link to reset your password.
How can I subscribe or unsubscribe to The Mama Set newsletter?
You can simply sign up at the designated newsletter sign in field at the bottom of each page on our website.
You can unsubscribe from our newsletter at any time simply by clicking on "unsubscribe" under update preferences on our emails.
What is the sustainability contribution of The Mama Set?
With longevity and sustainability in mind, our collection is consciously crafted in Portugal by 2nd generation textiles specialists.
Our renewably sourced fabrics are hand selected for their naturally breathable qualities and are all certified OEKO-TEX® STANDARD 100 to guarantee that the garments are free of hazardous chemicals, and SA8000-certified to guarantee workers’ rights and a safe workplace.
We pride ourselves on producing only premium quality, timeless essentials made to last, that you'll love for many seasons to come, which is one of the most sustainable things we can do for our environment.
Where is The Mama Set collection produced?
All The Mama Set products are crafted in Portugal by family businesses that are specialists in the construction of premium textile garments and are SA8000-certified for fair treatment of workers. We strive to build long lasting relationships with producers that share our strong values of fair working conditions and responsibility for the environment.
Which fabrics does The Mama Set use?
Each fabric is hand chosen to meet the requirements of premium quality, sustainability and suitable for pregnancy and beyond.
The Essential Collection is crafted from renewably sourced LENZING™ Viscose to ensure high standards for quality and environmentally sustainable production.
The Linen Collection is crafted from 100% Premium 160 gsm Linen that is extremely long-wearing and a naturally renewable resource that is fast growing and can be produced without damaging the environment.
Our 100% Organic Cotton is derived from non–genetically modified plants and is grown without synthetic fertilisers or pesticides.
Is The Mama Set packaging eco-friendly?
Yes, our signature minimalist packaging follows our ethos for simplicity and longevity. Each order is beautifully packaged in recyclable materials and a reusable 100% organic cotton bag or an organic swaddle cloth (for orders over 299€).
What is the story of The Mama Set?
The Mama Set was born from the desire to support women by empowering confidence, and delivering comfort and style through simplicity at every stage of their motherhood journey. Thoughtfully designed by Australian born, fashion professional and mother of two Cynthia Völkers, the collection encapsulates both aesthetics and practicality for modern mothers during pregnancy, post-partum and forever after.
What is the concept behind The Mama Set?
Our collection of timeless and versatile essentials are the refined building blocks to form the foundation of your everyday motherhood capsule wardrobe.
What are The Mama Set core values?
Our philosophy is to deliver high-quality garments made to last, with considered details that deliver both comfort and timeless style through simplicity during every stage of your motherhood journey.
Does The Mama Set have a physical store?
Currently, The Mama Set is only available online. For a personal consultation to find the perfect fit or any questions simply contact us at firstname.lastname@example.org
Sizing + Fit
How do I choose my The Mama Set size?
Simply refer to our size chart and choose your pre-pregnancy size.
If you're between sizes, we recommend to choose the larger size.
If you need help with sizing, contact us for a personal consultation via: email@example.com
Do I need to size up during pregnancy?
Simply choose your size based on your pre-pregnancy size. If in between sizes please choose the size up.
During pregnancy, we recommend choosing the size up for The Linen Culotte and The Linen Shorts. All other styles are suitable to wear in your pre-pregnancy size.
To determine your Mama Set size please refer to our Sizing Chart.
I want to order a Set but my top is a different size to my bottom?
Simply email us with your request at firstname.lastname@example.org to customize your order.
Will The Mama Set Collection grow with me?
Yes, the entire collection is designed to be worn during pregnancy, post-partum and forever after.
The Essentials fabric composition is an ultra-soft LENZING™ viscose and elastane stretch designed to grow with you through it all and back.
The Linen Collection has soft elastic waistbands and relaxed fits for comfort at every stage of your motherhood journey.
Can I continue to wear The Mama Set Collection after pregnancy?
The Mama Set Collection can be worn before, during and after pregnancy. Our modern minimalist designs are timeless and thoughtfully designed with your entire motherhood journey in mind. All styles will continue to be the essential building blocks of your wardrobe long after your baby is born.